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Chief Customer Officer A Complete Guide - 2020 Edition【電子書籍】[ Gerardus Blokdyk ]

Chief Customer Officer A Complete Guide - 2020 Edition【電子書籍】[ Gerardus Blokdyk ]

<p>Will you take your daughter down to become a customer at a bank? Have senior executives clearly identified and accounted for concerns regarding Customer Service issues and other change drivers, and emphasized that major improvements are imperative? Are you implementing in the correct sequence of maximum customer impact? Do the measures assess attributes that contribute to overall customer satisfaction? Are all internally prepared entries affecting customer account records approved by an offic
Chief Customer Officer: Getting Past Lip Service to Passionate Action

Chief Customer Officer: Getting Past Lip Service to Passionate Action

商品基本情報発行日2006-04-21出版社John Wiley & Sons著者Jeanne Bliss 当店は、アメリカを本店とする海外ショップです。 通関時に関税・輸入消費税が課税される可能性があります。 商品お届けまでに、2週間程度かかります。 当店のカード決済代行会社はRakuten Commerce LLC です。
Chief Customer Officer A Complete Guide - 2019 Edition【電子書籍】[ Gerardus Blokdyk ]

Chief Customer Officer A Complete Guide - 2019 Edition【電子書籍】[ Gerardus Blokdyk ]

<p>What do you stand for--and what are you against? Where can you break convention? How do you build the right business case? Why should you adopt a Chief Customer Officer framework? What is the big Chief Customer Officer idea?</p> <p>Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role… In EVERY group, company, organization and department.</p> <p>Unless you are talking a one-time, single-use project, there should be a proc
Chief Customer Officer 2.0How to Build Your Customer-Driven Growth Engine【電子書籍】[ Jeanne Bliss ]

Chief Customer Officer 2.0How to Build Your Customer-Driven Growth Engine【電子書籍】[ Jeanne Bliss ]

<p><strong>A Customer Experience Roadmap to Transform Your Business and Culture</strong></p> <p>Chief Customer Officer 2.0 will give you a proven framework that has launched and advanced the customer experience transformation in businesses in every vertical around the world.</p> <p>And it will take years off your learning curve.</p> <p>Written by Jeanne Bliss, worldwide authority on customer experience, and preeminent thought leader on the role of the Customer Leadership Executive (such as Chief
Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine CHIEF CUSTOMER OFFICER 20 2/E [ Jeanne Bliss ]

Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine CHIEF CUSTOMER OFFICER 20 2/E [ Jeanne Bliss ]

CHIEF CUSTOMER OFFICER 20 2/E Jeanne Bliss JOSSEY BASS2015 Hardcover English ISBN:9781119047605 洋書 Business & SelfーCulture(ビジネス) Business & Economics
Profiles in ExcellenceUtility Chief Customer Officers【電子書籍】[ Penni McLean-Conner ]

Profiles in ExcellenceUtility Chief Customer Officers【電子書籍】[ Penni McLean-Conner ]

<p>Penni McLean-Conner, in her book Profiles, shares the stories of eight all-star chief customer officers who have demonstrated success in creating a customer-focused culture, developing a team dedicated to customers and providing valued customer facing products and services. These CCOs are focused on their customers and their employees. They actively develop their team and love celebrating success. This must-read for aspiring customer service leaders also tells the stories of the CCOs’ career